Legal

Privacy Policy

Last updated: 28 June 2026

This Privacy Policy explains how DermaLuxeAI Private Limited ("DermaLuxe", "we", "us" or "our"), operating the premium skin, hair & aesthetic clinic DermaLuxe by Medicare and the website www.dermaluxe.ai (the "Site"), collects, uses, discloses and protects your information. By using the Site or our services, you agree to the practices described here.

1. Information We Collect

Information you provide

• Contact details you submit through our booking/enquiry form — your name, phone number, email address, treatment of interest and any message.
• Information you share during consultations, calls or WhatsApp messages regarding your skin, hair or health concerns.

Information collected automatically

• Usage data such as pages viewed, links clicked, approximate location, device type and browser.
• Cookies and similar technologies — see our Cookie Policy.

2. How We Use Your Information

• To respond to your enquiries and schedule consultations or appointments.
• To provide, personalise and improve our treatments and services.
• To send appointment-related and, where you have consented, promotional communications.
• To operate, maintain, analyse and secure the Site.
• To comply with legal and regulatory obligations.

3. Health & Sensitive Information

Any health-related information you share is treated as confidential and used only to assist with your care and consultation. Information provided through the Site is for scheduling and general guidance and is not a substitute for an in-person medical consultation, diagnosis or treatment.

4. How We Share Information

We do not sell your personal information. We may share it only with:

• Trusted service providers who help us operate the Site and our clinic (e.g. hosting, communications), under appropriate confidentiality obligations.
• Authorities or third parties where required by law, regulation or legal process.

5. Data Security

We apply reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law, after which it is securely deleted or anonymised.

7. Your Rights

Subject to applicable law, you may request to access, correct, update or delete your personal information, or withdraw consent to marketing communications. To exercise these rights, contact us using the details below.

8. Third-Party Links

The Site may link to third-party websites or services (such as WhatsApp, Instagram or Google Maps). We are not responsible for the privacy practices of those third parties; please review their policies.

9. Children's Privacy

The Site is not directed to children under 18. We do not knowingly collect personal information from children without parental consent. Treatments for minors are provided only with the involvement and consent of a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us